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I bought Pro but can't use it

I bought Pro but cannot use it.

Check the purchase state before buying again.

AvailabilityFree

Written for Keel 1.0.0 · build 1Content 2026.09.14 · 2026.09.19-batch4-previewScreens from working tree 7e41269 (NOT a candidate)

Check the purchase state before buying again. Payment feedback and usable local access are different states; Keel opens the feature when its access check succeeds.

Checks

  1. Read the message on the Pro sheet and Settings › Plan › Current plan.
  2. If you expect a purchase on your Apple account, try Restore Purchases and read its result.
  3. If the blocked sheet offers Try Again, use it to retry that supported recovery.
  4. If the message concerns profile setup or account identity instead, follow that explanation; a generic retry button is not offered for every state.

Pending approval

Waiting for approval — you'll get Pro once this purchase is approved (Ask to Buy). means approval is still pending. It is not a successful unlock. Cancelling a purchase also does not activate access.

Blocked access

Your purchase is verified. Keel Pro unlocks once your profile is set up. separates verified purchase from missing local setup. Keel couldn't save your Pro access. Try again. identifies a local persistence failure. The app exposes Try Again only for recoveries that sheet can actually run. It must not pretend profile creation or account-conflict resolution happened because you retried.

The Keel Pro sheet with a Close button, the KEEL PRO eyebrow, the message Keel couldn't save your Pro access. Try again., and a Try Again row; no prices are shown.
This blocked state distinguishes a verified purchase from access the app could not save locally; Try Again retries the recovery this sheet supports.

DisclosureCaptured on a newly created dedicated simulator with a fictional injected entitlement fixture that makes the local save of Pro access fail; the frame shows that blocked state and the Try Again recovery the sheet offers. It is not evidence of a verified purchase or receipt.

  1. failure message
  2. Try Again
Where this screen comes from
File
B4-F11-1-pro-blocked-try-again.png (1320×740); B4-F11-1-pro-blocked-try-again.webp is a lossy encode of it
Derivative SHA-256
3cddd5bf536b3fc13f052a5c364c0f82e489b0c7d2e93d01d2a43251eb9c52ef
Source
B4-F11-1.png in package learn-keel-blocked-access-capture-20260924/package
Source SHA-256
a2f59073697486b4035ab036858e78c3dde07a9bc699e2c489137bb671ba3820
Package seal
bd6d9279b361064c885c8a61d6089abf52654a6d062797d3088bdefb39bf443c
Captured from
Keel 1.0.0 (1), implementation working tree 7e41269 (NOT a candidate; head 7e4126919da3a44a9ad2f2efaf3ad2467c1fbff7, build-input tree 4c8edbaa8b47a956ff3d32077659efde05f7ace82cd214c040fbcd25d87cb82c, build build-20260924-150703-50523)
Operation
crop x0 y180 w1320 h740 (source pixels, origin top-left)

The numbered markers are drawn by the page, not into the image.

If it looks different

If it looks different
Purchase completed, but Pro couldn't be activated. Try Restore Purchases. gives the restore route. If restore reports no purchase, check the Apple account you used rather than assuming a Keel email sign-in is the subscription. Contact support from Settings › About when the reported condition remains unresolved; include the message rather than private records.

Access checks concern app features and purchases, not medical guidance.